Shipping & Delivery Policy
Order Processing & Tracking
- Orders are reviewed and processed within 1–2 business days.
- Once shipped, you will receive a confirmation email with a tracking number. Please allow 24 hours for the tracking information to update online.
Estimated Shipping Timelines
| Destination |
Dispatch Time |
Estimated Delivery |
| West Malaysia |
1–2 Business Days |
2–3 Business Days |
| East Malaysia |
1–2 Business Days |
4–5 Business Days |
| International |
3–7 Business Days |
7–14 Business Days |
(Note: Delivery times are estimates. Expect slight delays during peak seasons and public holidays.)
International Orders: Customs & Duties
- All international packages are shipped DDU (Delivered Duty Unpaid).
- Customers are strictly responsible for paying any local customs clearance fees, import taxes, or VAT required by their local government upon delivery.
General Terms
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Currency: Prices are in Malaysian Ringgit (MYR). Your card-issuing bank determines the final exchange rate.
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Unsuccessful Deliveries: If a package is returned to us because you were unavailable to receive it, arranging a second delivery will incur an additional shipping charge. Original shipping fees are non-refundable.
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Liability: We are not liable for losses, damages, or expenses arising from late deliveries caused by the courier or customs delays.
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Order Issues: Keep your delivery receipt. If an item is defective or missing, contact our Customer Service team immediately for assistance.