Return & Refunds Policy
Option 1 – No Refunds/Exchanges
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us with details of the product and the defect through the following channels:
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment. For replacement item(s), a delivery fee is applied.
Option 2 – Refunds Permitted
We accept returns. You can return unopened items in the original packaging within 14 days of your purchase with a receipt or proof of purchase. If 14 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.
- Only regular priced items may be refunded. Sale items are non-refundable.
- Once Quality Control has inspected the returned item(s), we will aim to process your return within 7 business days.
- To follow-up on the status of your return, please contact us at +6011-1939-3358 or email CladnCO@gmail.com.